Payment Methods
We accept Visa, MasterCard, and Discover. Pre-payment is accepted by personal check, money order, or bank wire transfer. Orders that are pre-paid must be phoned in to get the total invoice amount due with shipping costs. Personal checks must clear which can take up to 10 days, so plan accordingly.

DECLINES:  All declined credit card transactions are subject to a $1.00 fee for each declined transaction. This is to compensate for fees charged back to us on declined transactions with merchant banking services.

We do not accept C.O.D. orders.

Returns
If you are not satisfied with any item(s) they may be returned within 15 days under the following guidelines:
Send to:
Austria Connection, 15 Lincoln Street, Box 180, Wakefield, MA 01880
A copy of your receipt must accompany the returned items. Returned goods must be boxed or in a padded envelope. Any returns received in thin letter envelopes will be rejected. All merchandise must be in original condition and packaging. No partial returns of any one item will be accepted. However; unused packs of a multiple pack order are returnable.
(Example: You purchase a 50 pc bag of crimp, use 30, and want to return 20 pc - non returnable)
(Example: You purchase three 12-piece packs of 8mm bi-cones, use 2 full packs, and want to return 1 unused pack - returnable)
A 10% restocking fee will be applied on all returns, and return postage is non-refundable.
NO RETURNS ON SPECIAL ORDERS, CUT CHAIN, COLOR CHARTS OR KITS, AND BROKEN FACTORY PACKS.

Damaged Goods
Authorization for the return of damaged or defective goods is required. If your merchandise arrives damaged, or is defective, please call us immediately with details. Once your return is authorized, you will receive an RMA number and instructions for your return. A full refund or replacement for goods and shipping costs will be issued.

Back Orders
We will only back order items if you specifically ask us. It is recommended that you call or email us to keep informed of when a particular stock is in. If a particular item is critical and you want us to backorder it for you, we will email you as soon as it is in stock, per your request.

TELEPHONE ORDERS & ADD ON'S
Processing fees will be added to orders that are called in by telephone with more than 5 items. Telephone orders can take up to 30 minutes or more to complete from start to finish verses a completely processed order coming in off the web. We strongly advise you to use our shop-on-line when placing your order as these orders are given priority throughout the day being 'invoice ready.' The following shows a list of fees that will be added to your telephoned order.

ADD ON'S -Terms and fees also apply to your order if you telephone us to "Add on" to your existing order or send an email. In order to avoid fees, and you need to add 6 or more items to your order, please just enter another order through our shop- on- line web site. We will combine your orders and credit the shipping. Please be sure that your 'second' order comes through to us within the same time frame in order to combine your orders..

Rejected Orders
Austria Connection reserves the right to reject any incoming order. You will be notified by e-mail in the same time frame as a confirmation with an explanation of why we have rejected to fill your order.

Price Changes and Surcharges
We reserve the right to change prices without notice in order to correct any pricing errors that may be found. Surcharges at times maybe incurred due to fluctuations in the gold and silver markets or currency on imported items. Surcharges will be clearly posted on our home page and added at invoicing. For extra charges due to shipping, please see details on our "shipping page."

Business Hours and Closings
Our normal business hours of operation are Monday - Friday 9:00 a.m. - 5:00 p.m. Eastern Standard Time.
We will be closed for business on most major holidays.

Shipping
Click here to view Shipping Options and Policies.

Tips on how to use this site
Click here for general information about shopping on www.austriaconnection.com.